The sensors in the bedMATCH test beds take 18 statistical measurements and makes over 1,000 calculations to determine your recommended level of postural support.

It's the sustained support needed to keep the body in a relaxed, neutral position while sleeping. Settling into an unnatural position on a mattress that doesn't deliver proper support can cause discomfort, morning aches and pains, and can contribute to larger health issues over time.

Your results will appear on the bedMATCH computer screen, and you will receive a color-coded personalized printout. This printout will show yours as well as your partner's individual recommendation, along with a blended recommendation.

General information, such as your first name, gender, age, whether you have a sleep partner, your preferred sleeping position, side of the bed you sleep on, your height and weight, if you suffer from any pain when sleeping or waking, and the location of such pain.

It isn't necessary but it is recommended so they, too, can experience the diagnostic process and the recommended results.

You can get a blended recommendation when two sleep partners have different postural support needs. Blended recommendations identify the ideal support level and matching mattresses that best meet both sleepers' need.

None at all.

Yes! You will find a bedMATCH system in every one of our locations.

If you did not receive the order confirmation email within a few minutes of your purchase, please check your junk or spam folder just in case the information was delivered there instead of to your inbox. If your confirmation did not arrive to either place, please call or email our Hank’s Web Sales Staff at 1-501-487-6241 or info@hanksfurniture.com.

Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have any questions about a particular color of an item, you may contact our Hank’s Web Sales Staff at 501-487-6241 or via email websales@hanksfurniture.com and we will do our best to assist you.

Because settings on individuals’ browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience this may cause. Please call our Hank’s Web Sales Staff at 1-501-487-6241 or email us at websales@hanksfurniture.com.

There is no additional charge for store pickup.

You will receive an email after your order is placed to let you know if the merchandise you selected is in stock. Please allow up to ten (10) business days for in stock merchandise to reach the designated pickup store location. Please be sure to wait for the “Ready for Pickup” email before going to the store. If your item(s) are not in stock, a member of our web sales staff will let you know when we expect your merchandise to be in stock.

Please bring your “Ready for Pickup” email along with a photo ID.

For any changes to your order after it has been subimtted, please contact Hank’s Web Sales Staff by phone at 501-487-6241 or by email at websales@hanksfurniture.com.

If you are ordering multiple items and wish for them to be delivered or shipped to different addresses, you will need to do separate orders with the correct delivery/shipping address for each order.

Drop Off Delivery:  Delivery staff will place your item(s) inside your door step or garage. No unboxing or assembly. White Glove Delivery:  Delivery staff will put your item(s) in any room in your home. Assembly and setup included, and removal of all packaging. 

A restocking fee, up to 20%,  could be incurred once the customer has schedule a delivery or pick up and the merchandise has left our distribution center. 

Hank’s Furniture accepts:

IN STORE & ONLINE:

• Visa
• Mastercard
• Discover
• American Express
• Affirm

IN STORE ONLY:

• Apple Pay
• Google Pay
• Cash
• Personal Check

We also offer several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms! Our application process is quick, safe and simple. Get a response in just minutes.

Hank’s Furniture offers several quick and easy financing options that are sure to fit your budget. Visit the Financing Options section of our website to see our current extended financing promotion and to apply for credit.

Hank's does not have a layaway plan. We do, however, offer a deposit to hold plan for purchases made in one of our store locations, it is not available for online purchases. A 50% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

You will need to contact the company that you have your account with. Hank's keeps no records of credit balances or payments. The credit company information can be found on your credit account monthly statement.

Deposits on regular merchandise: All non-financed sales require a 50% non-refundable, non-transferable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery/setup fees and taxes.

Special Orders: All special orders require a 50% non-refundable, non-transferable deposit. Hanks Furniture is pleased to be able to order this item to meet your specific needs. Special orders are non-refundable.

All of our furniture has at least a one-year from the date of purchase warranty. Please see our Warranty Information for further details.

Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have any questions about a particular color of an item, you may contact our Hank’s Web Sales Staff at 501-487-6241 or via email websales@hanksfurniture.com and we will do our best to assist you.

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Please contact the showroom in which you made the purchase. They will be happy to help you with any problem you might have after your purchase.

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

The pricing for the options we show online is the same in our stores; however, the stores may have some different package options.

Store Pickup allows you to make purchases online and pick up your order at a Hank’s Furniture store of your choice.

Any items we show online are available for store pickup.

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

If you are needing repairs to your furniture, please download the appropriate PDF form from our Warranties page and contact the store manager from the location you made your purchase. 

Hank's does not have a layaway plan. We do, however, offer a deposit to hold plan for purchases made in one of our store locations, it is not available for online purchases. A 50% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

Yes! We have Hank’s gift certificates available to purchase in any denomination at any of our showrooms.

All sales purchase information should be given to the customer at the time of purchase. We suggest that you keep all of this information in the event that you may have to file an extended warranty claim, which will require a copy of your sales ticket in order to complete the claim. If you have lost or misplaced your sales ticket, you can contact your salesperson at the showroom location your purchase was made.

Product dimensions are included on the website. We make every effort to make sure the dimensions are correct, but, please verify all measurements before purchasing. If no dimensions are given, please contact your nearest Hank's showroom.

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

In preparation for your delivery, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Also, please remove pictures, accessories, etc. from the walls to prevent damage. Please secure your pets as furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Our commitment is to provide you with outstanding customer service, as safely and efficiently as possible.

Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture. 

There is no additional charge for store pickup.

Currently we only deliver to areas surrounding any of our 1816 store locations. https://hanksfurniture.com/locations. Rugs can be shipped directly via FedEx or UPS to any of the 48 contiguous states.