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Answers to your
FAQs
Is there a Hank’s Furniture in my area?

Please visit our Showroom Locations page to find a store near you. We look forward to seeing you.

Do all of Hank's locations have a bedMATCH system?

Yes! You will find a bedMATCH system in every one of our locations.

Is there a cost associated with using the bedMATCH system?

None at all.

What is a blended recommendation?

You can get a blended recommendation when two sleep partners have different postural support needs. Blended recommendations identify the ideal support level and matching mattresses that best meet both sleepers' need.

Does my sleeping partner need to be with me to determine the best mattress for us?

It isn't necessary but it is recommended so they, too, can experience the diagnostic process and the recommended results.

What information must I provide?

General information, such as your first name, gender, age, whether you have a sleep partner, your preferred sleeping position, side of the bed you sleep on, your height and weight, if you suffer from any pain when sleeping or waking, and the location of such pain.

How do I know what my postural support recommendation is?

Your results will appear on the bedMATCH computer screen, and you will receive a color-coded personalized printout. This printout will show yours as well as your partner's individual recommendation, along with a blended recommendation.

What is postural support and why is it important?

It's the sustained support needed to keep the body in a relaxed, neutral position while sleeping. Settling into an unnatural position on a mattress that doesn't deliver proper support can cause discomfort, morning aches and pains, and can contribute to larger health issues over time.

How does bedMATCH measure my body?

The sensors in the bedMATCH test beds take 18 statistical measurements and makes over 1,000 calculations to determine your recommended level of postural support.

Do you offer financing?

Hank’s Furniture offers several quick and easy financing options that are sure to fit your budget. Visit the Financing Options section of our website to see our current extended financing promotion and to apply for credit.

How much deposit is required for regular merchandise or if I special order?

Deposits on regular merchandise: All non-financed sales require a 25% non-refundable, non-transferable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery/setup fees and taxes.

Special Orders: All special orders require a 50% non-refundable, non-transferable deposit. Hanks Furniture is pleased to be able to order this item to meet your specific needs. Special orders are non-refundable.

How do I find information on my credit account?

You will need to contact the company that you have your account with. Hank's keeps no records of credit balances or payments. The credit company information can be found on your credit account monthly statement.

What forms of payment does Hank's accept?

Hank’s Furniture accepts:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Apple Pay
  • Google Pay

We also offer several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms! Our application process is quick, safe and simple. Get a response in just minutes.

Do you have layaway?

Hank's does not have a layaway plan. We do however offer a deposit to hold plan. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

Does my furniture have a warranty?

All of our furniture has at least a one-year from the date of purchase warranty. Please see our Warranty Information for further details.

Does Hank's offer any promotions to furnish whole condos?

Yes - let Hank’s take the hassle out of furnishing your whole condo!

Whether you have a condo, apartment, a second home, rental unit, or multiple units, Hank’s Fine Furniture offers you a huge choice in furnishings solutions at the best possible prices. We offer three packages, but our sales associates can customize any of the packages to fit your needs and budget. We have the expertise to give you the best quality furniture for the best price, and efficient delivery and set up. Be sure to ask about our accessories!

On a budget? We can customize a package price just for you and we have great financing options!

Yes, you can afford it! Hank’s Fine Furniture offers several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms. Our application process is quick, safe and simple. Get a response in just minutes! Apply online now!

Corporate Sales Contact: Steve Roberts at 850-819-6177 today for individualized design help, information and quotes on furnishing multiple condo/timeshare units.

1 Bedroom Condo for $3,999 includes...

  • Living Room: Sleeper Sofa, Accent Chair, Coffee Table, End Table, TV Chest
  • Dining Room: Dining Table with Four Chairs
  • Bedroom: King Bed, Simmons Mattress, Dresser, Nightstand

2 Bedroom Condo for $4,999 includes...

  • Living Room: Sleeper Sofa, Accent Chair, Coffee Table, End Table, TV Chest
  • Dining Room: Dining Table with Four Chairs
  • Master Bedroom: King Bed, Simmons Mattress, Dresser, Nightstand
  • 2nd Bedroom: Queen Bed, Simmons Mattress, Chest, Nightstand

3 Bedroom Condo for $5,999 includes...

  • Living Room: Sleeper Sofa, Accent Chair, Coffee Table, End Table, TV Chest
  • Dining Room: Dining Table with Four Chairs
  • 2nd & 3rd Bedroom: Queen Bed, Simmons Mattress, Chest, Nightstand
Who do I talk to about a purchase, products and pricing, or furniture repairs?

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Do you have layaway?

Hank's does not have a layaway plan. We do however offer a deposit to hold plan. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

Who do I talk to about a purchase, products and pricing, or furniture repairs?

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Who do I call if I have a problem with my furniture?

Please contact the showroom in which you made the purchase. They will be happy to help you with any problem you might have after your purchase.

Where can I find the dimensions of a piece of furniture?

Product dimensions are included on the website. We make every effort to make sure the dimensions are correct, but, please verify all measurements before purchasing. If no dimensions are given, please contact your nearest Hank's showroom.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

How can I obtain a copy of my sales ticket?

All sales purchase information should be given to the customer at the time of purchase. We suggest that you keep all of this information in the event that you may have to file an extended warranty claim, which will require a copy of your sales ticket in order to complete the claim. If you have lost or misplaced your sales ticket, you can contact your salesperson at the showroom location your purchase was made.

Do you sell gift certificates?

Yes! We have Hank’s gift certificates available to purchase in any denomination at any of our showrooms.

What if I need a purchase repaired?

If you are needing repairs to your furniture, please download the appropriate PDF form from our Warranties page and contact the store manager from the location you made your purchase. 

Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

Hank's Fine Furniture
Customer Reviews

Read about what our fine customers say about their experience and products.

We will be back!

Purchased a mattress, adjustable base, and two pillows. Phillip was a great salesman and was not pushy. All staff in the building were kind and helpful. Great quality furniture. Will definitely be back and will ask for Phillip in the future!

— Michaela Moore, Rogers, AR

Friendly & Patient

When we walked into Hanks we were greeted by Dylan McNamara he was very friendly, patient and he smiled (shocking right) . We looked around and thanked him because we wanted to think about it. Ultimately we went back the next day and purchase a sectional  ! If you need furniture Hanks is your place ask for Dylan McNamara.

— Carol McRedmond, Destin, FL

Read More Customer Reviews