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Customer Service
Hank's Low Price Guarantee

We will give you DOUBLE THE DIFFERENCE if you make a purchase at Hank’s Fine Furniture and find the identical item advertised by a competitor in our local market area for less money in a 30 day time period from the date of purchase.

Notes: 

  • Subject to verification by the store manager. 
  • Does not apply to cash and carry promotional items. 
  • Must be advertised in local print or electronic media.
Hassle Free Shopping

When you make a purchase at Hank’s, we promise you professional, courteous, and well-trained sales associates. Our goal is to make your shopping experience pleasant, non-threatening, and hopefully, provide you with high-quality furniture that represents a great value.

Verified Value Pricing

Verified Value Pricing, or VVP, means we shop our competition constantly to make sure that no one has a lower price on any item. Our company buys in volume, which affords us a substantial difference in price when buying from vendors. This makes it possible for Hank’s to offer quality furniture at affordable prices.

Mattress Comfort Guarentee

We are proud to offer our customers who purchase premium bedding a comfort guarantee under the following conditions:

  • Customer must sleep on it for 30 days before exchanging to allow enough time for your body and the mattress to adjust to one another. After 30 days, please contact the store where you made the purchase to arrange exchange.
  • Must be exchanged within 120 days.
  • The bedding purchased was from our premium bedding line.
  • One of our treated, stain-resistant mattress pads was purchased at the time of the sale.
  • The mattress must be returned in its original condition.
  • Guarantee allows for a one-time re-selection of another premium mattress. If any price difference exists after re-selection, a store credit in the amount of the difference will be issued. No refunds will be issued.
  • Customer is responsible for transportation.
  • Only available if vendor comfort guarantee is not offered.

Mattress Warranty/Repair Form (PDF)

Please contact the Store Manager from the location you made your purchase if you would like to return your mattress.

Deposits on Merchandise

All non-financed sales require a 25% non-refundable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery and set-up fees and all applicable taxes.

Special Orders

All special orders require a 50% non-refundable deposit. We are pleased to be able to offer this service in order to meet your specific needs. Special orders are non-refundable.

Returns

Once the product has been received by the customer, there will be no returns or refunds. It is the customers responsibility to ensure that the product(s) purchased will fit into the desired room. Contact the Store Manager of the location from which you purchased with any questions.

Slight Damages or Imperfections

Detailing of furniture after delivery to your home is a common practice in the furniture industry. Our delivery personnel are trained to perform this service, which includes correcting minor imperfections on the delivered furniture, in your home and at our discretion.

Mattress Comfort Guarentee

We are proud to offer our customers who purchase premium bedding a comfort guarantee under the following conditions:

  • Customer must sleep on it for 30 days before exchanging to allow enough time for your body and the mattress to adjust to one another. After 30 days, please contact the store where you made the purchase to arrange exchange.
  • Must be exchanged within 120 days.
  • The bedding purchased was from our premium bedding line.
  • One of our treated, stain-resistant mattress pads was purchased at the time of the sale.
  • The mattress must be returned in its original condition.
  • Guarantee allows for a one-time re-selection of another premium mattress. If any price difference exists after re-selection, a store credit in the amount of the difference will be issued. No refunds will be issued.
  • Customer is responsible for transportation.
  • Only available if vendor comfort guarantee is not offered.

Mattress Warranty/Repair Form (PDF)

Please contact the Store Manager from the location you made your purchase if you would like to return your mattress.

Deposit to Hold

As a service to our customers, merchandise can be held for up to 90 days. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. Merchandise not picked up within the 90 days will result in the forfeiture of all deposits to date. 

Exceptions:

  • All closeout and discounted stock can be held no longer than 30 days. Closeout and discounted stock not picked up within the 30 days will result in the forfeiture of all deposits to date.
  • All accessories must be paid for in full and taken the day of purchase unless the item is of substantial size and is being delivered with other merchandise.
Pick Up

All items should be inspected at the time of pickup and any damages noted. We reserve the right to inspect and to repair or exchange merchandise at our discretion. Any repairs will be done to “like new” condition.

Delivery Policy

Please Read Delivery Policy Completely

We will make every effort to deliver your furniture in a timely and professional manner.

  • Before delivery can be scheduled, the sales order must be paid in full.
  • All merchandise to be delivered must be available in our warehouse.
  • If more than one delivery is performed, there will be another delivery fee applied to your sales order.
  • Deliveries will occur between 9 am and 9 pm. Due to high volume, it is impossible to guarantee a specific time of delivery.
  • On the day of delivery, the driver will call you 30 minutes to one (1) hour prior to delivery. Someone must answer the phone and be available to receive the delivery. If no one is home to accept delivery, you will have to reschedule for the next delivery date and a second delivery fee will be applied.
  • Customer must have the space prepared to accept the delivery upon its arrival. Please be sure that there is a clear path from the point of entry into your home to the room where your new furniture will be placed. DUE TO LIABILITY ISSUES, WE CANNOT MOVE YOUR EXISTING FURNITURE, ANY ELECTRONICS, TVs OR COMPUTERS.
  • FLOORS - Carpet, tile, wood or laminate floors can be damaged or soiled. It is the customer's responsibility to lay down rugs, cardboard, blankets, etc. to protect their floors. HANK'S IS NOT RESPONSIBLE FOR DAMAGED FLOORS.
  • All items, including merchandise that is NOT set up by our delivery crew, should be inspected at time of delivery and ANY DAMAGES MUST BE NOTED ON THE SALES ORDER AT TIME OF DELIVERY.
  • A 48 hour cancellation notice MUST be given or the delivery fee is FORFEITED.
Privacy Policy

Collection of Personal Information

In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself. We may track information such as the browser you use and the Internet domain address from which you visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Use of Personal Information

We may use the personally identifiable information you voluntarily provide for internal purposes, such as analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Hank’s. Hank’s may also contact you via surveys to conduct research about your opinion of current services.

To serve you better, we may combine information you give us online and in our stores. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Only Hank's will use data collected on our Web site. Hank's will not disclose (sell, trade, rent) your name, residence address or e-mail address to any third parties without your permission, for any reason, at any time.

Updating Information and Opt-Out Feature

We want to communicate with you only if you want to hear from us. If you would prefer not to receive e-mail marketing communications from us, click here to opt-out of future correspondence.

If you have already registered with our Web site and would like to update your email address, please send an email to webmaster@hanksfurniture.com and include your full name, old email address, and new email address.

Children and Parents

Hank’s does not collect or maintain information from children, and no part of our website is structured to attract persons under the age of 13.

Changes to Site and Consent

Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site. Once posted the new policy will go into effect immediately, replacing the previous policy. Your use of this site after a change in the Privacy Policy indicates your acceptance of the change.

Contact information

To help us improve our Privacy Policy and practice we need your feedback. Please contact us at webmaster@hanksfurniture.com with any comments or questions.

Hank's 1-Year Free Parts & Labor Warranty

Hank's offers a 1-YEAR warranty from date of purchase against manufacturer's defects with free parts and labor. Qualified defects will be repaired or replaced at the company's option, at no cost to the customer. Customer is responsible for transportation to and from service location. If you have questions, please contact the Store Manager from the location you made your purchase.

Limited Lifetime Frame Warranty

Hank's offers a Limited Lifetime Warranty on the inner frame construction used in sofas, loveseats, chairs, ottomans, sectionals, and sleepers. "Lifetime" is defined by the life of the original cover. Recovering the frame voids all warranties. After one year from the date of purchase, the customer will be responsible for labor and transportation to and from service locations.

If you are needing repairs to your furniture, please download one of the below forms and then contact the Store Manager from the location you made your purchase.

Warranty Exclusions

All Hank's warranties carry the following exclusions: 

  • The warranties do not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage due to customer shipping or moving furniture after original delivery. 
  • Hank's warranties extend only to the original purchaser. 
  • Any item purchased "as is" including closeouts, floor models and discontinued special purchases are excluded from warranty coverage. 
  • Warranties do not apply to accessories. 

If you have questions, please contact the Store Manager from the location you made your purchase.

Furniture Protection Plan

Keep Your Furniture Clean Like Never Before with our Furniture Protection Plan

Protect your new purchase with a Guardian Protection Plan

We are proud to offer Guardian protection plans for fabric, leather, and wood that will protect your furniture for 5 years from date of delivery. It’s only new one time, so don’t let life’s little mishaps ruin your new furniture! You’ll get coverage against many common household accidents. See a sales associate for complete details.

Coverage for fabric and leather include: Accidental stains from food or beverage; human or pet bodily fluids; grass, grease, ballpoint pen ink, crayon, shoe polish, nail polish or cosmetics; Accidental rips, cuts, burns or punctures.

Fabric and Leather Protector: When purchasing fabric or leather upholstery, Guardian protectors will be applied to help extend the life and appearance of your new furniture. Advanced protectors will help repel stains. Spills will stay on the surface longer, allowing time for cleaning. Guardian protectors also contain an anti-static additive to help repel damaging airborne dust and dirt and an ultra-violet inhibitor to help reduce premature fading.

Coverage for wood and hard surfaces include: Accidental liquid rings, gouges, heat mark, breakage of the wood frame or other hard surface, glass or mirror component breakage (except crowned or curved glass) from a single incident.

Guardian — Excellent Customer Service

Guardian’s Customer Service Center is located here in the USA and is staffed with specialists to help you resolve your service request in a personal and friendly manner.

Call the toll-free Customer Service number within 30 days if a covered stain or damage occurs. Coverage may include professional cleaning or repair of the covered item. If the covered item cannot be cleaned or repaired, we’ll replace it. (See protection terms and conditions plan for details.)

This supplemental protection is available for a nominal fee at the time of your purchase. See a sales associate for complete details. To process a claim, please call Guardian 1.800.527.8485. Visit Guardian at www.GuardianProducts.com.

FAQs
Is there a Hank’s Furniture in my area?

Please visit our Showroom Locations page to find a store near you. We look forward to seeing you.

Do all of Hank's locations have a bedMATCH system?

Yes! You will find a bedMATCH system in every one of our locations.

Is there a cost associated with using the bedMATCH system?

None at all.

What is a blended recommendation?

You can get a blended recommendation when two sleep partners have different postural support needs. Blended recommendations identify the ideal support level and matching mattresses that best meet both sleepers' need.

Does my sleeping partner need to be with me to determine the best mattress for us?

It isn't necessary but it is recommended so they, too, can experience the diagnostic process and the recommended results.

What information must I provide?

General information, such as your first name, gender, age, whether you have a sleep partner, your preferred sleeping position, side of the bed you sleep on, your height and weight, if you suffer from any pain when sleeping or waking, and the location of such pain.

How do I know what my postural support recommendation is?

Your results will appear on the bedMATCH computer screen, and you will receive a color-coded personalized printout. This printout will show yours as well as your partner's individual recommendation, along with a blended recommendation.

What is postural support and why is it important?

It's the sustained support needed to keep the body in a relaxed, neutral position while sleeping. Settling into an unnatural position on a mattress that doesn't deliver proper support can cause discomfort, morning aches and pains, and can contribute to larger health issues over time.

How does bedMATCH measure my body?

The sensors in the bedMATCH test beds take 18 statistical measurements and makes over 1,000 calculations to determine your recommended level of postural support.

Do you offer financing?

Hank’s Furniture offers several quick and easy financing options that are sure to fit your budget. Visit the Financing Options section of our website to see our current extended financing promotion and to apply for credit.

How much deposit is required for regular merchandise or if I special order?

Deposits on regular merchandise: All non-financed sales require a 25% non-refundable, non-transferable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery/setup fees and taxes.

Special Orders: All special orders require a 50% non-refundable, non-transferable deposit. Hanks Furniture is pleased to be able to order this item to meet your specific needs. Special orders are non-refundable.

How do I find information on my credit account?

You will need to contact the company that you have your account with. Hank's keeps no records of credit balances or payments. The credit company information can be found on your credit account monthly statement.

What forms of payment does Hank's accept?

Hank’s Furniture accepts:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Apple Pay
  • Google Pay
  • Cash
  • Personal Check

We also offer several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms! Our application process is quick, safe and simple. Get a response in just minutes.

Do you have layaway?

Hank's does not have a layaway plan. We do however offer a deposit to hold plan. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

Does my furniture have a warranty?

All of our furniture has at least a one-year from the date of purchase warranty. Please see our Warranty Information for further details.

Does Hank's offer any promotions to furnish whole condos?

Yes - let Hank’s take the hassle out of furnishing your whole condo!

Whether you have a condo, apartment, a second home, rental unit, or multiple units, Hank’s Fine Furniture offers you a huge choice in furnishings solutions at the best possible prices. We offer three packages, but our sales associates can customize any of the packages to fit your needs and budget. We have the expertise to give you the best quality furniture for the best price, and efficient delivery and set up. Be sure to ask about our accessories!

On a budget? We can customize a package price just for you and we have great financing options!

Yes, you can afford it! Hank’s Fine Furniture offers several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms. Our application process is quick, safe and simple. Get a response in just minutes! Apply online now!

Corporate Sales Contact: Steve Roberts at 850-819-6177 today for individualized design help, information and quotes on furnishing multiple condo/timeshare units.

1 Bedroom Condo for $3,999 includes...

  • Living Room: Sleeper Sofa, Accent Chair, Coffee Table, End Table, TV Chest
  • Dining Room: Dining Table with Four Chairs
  • Bedroom: King Bed, Simmons Mattress, Dresser, Nightstand

2 Bedroom Condo for $4,999 includes...

  • Living Room: Sleeper Sofa, Accent Chair, Coffee Table, End Table, TV Chest
  • Dining Room: Dining Table with Four Chairs
  • Master Bedroom: King Bed, Simmons Mattress, Dresser, Nightstand
  • 2nd Bedroom: Queen Bed, Simmons Mattress, Chest, Nightstand

3 Bedroom Condo for $5,999 includes...

  • Living Room: Sleeper Sofa, Accent Chair, Coffee Table, End Table, TV Chest
  • Dining Room: Dining Table with Four Chairs
  • 2nd & 3rd Bedroom: Queen Bed, Simmons Mattress, Chest, Nightstand
Who do I talk to about a purchase, products and pricing, or furniture repairs?

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Do you have layaway?

Hank's does not have a layaway plan. We do however offer a deposit to hold plan. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

Who do I talk to about a purchase, products and pricing, or furniture repairs?

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Who do I call if I have a problem with my furniture?

Please contact the showroom in which you made the purchase. They will be happy to help you with any problem you might have after your purchase.

Where can I find the dimensions of a piece of furniture?

Product dimensions are included on the website. We make every effort to make sure the dimensions are correct, but, please verify all measurements before purchasing. If no dimensions are given, please contact your nearest Hank's showroom.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

How can I obtain a copy of my sales ticket?

All sales purchase information should be given to the customer at the time of purchase. We suggest that you keep all of this information in the event that you may have to file an extended warranty claim, which will require a copy of your sales ticket in order to complete the claim. If you have lost or misplaced your sales ticket, you can contact your salesperson at the showroom location your purchase was made.

Do you sell gift certificates?

Yes! We have Hank’s gift certificates available to purchase in any denomination at any of our showrooms.

What if I need a purchase repaired?

If you are needing repairs to your furniture, please download the appropriate PDF form from our Warranties page and contact the store manager from the location you made your purchase. 

Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

Hank's Fine Furniture
Customer Reviews

Read about what our fine customers say about their experience and products.

Very Professional!

We went to Hank's in Fort Smith to look at beds today and sales associate Nikki Buckles helped us pick out the best one. She was professional, very kind, and knowledgeable.

— Monica Jordan, Fort Smith, AR

We will be back!

Purchased a mattress, adjustable base, and two pillows. Phillip was a great salesman and was not pushy. All staff in the building were kind and helpful. Great quality furniture. Will definitely be back and will ask for Phillip in the future!

— Michaela Moore, Rogers, AR

Read More Customer Reviews