Customer Service
Hank's Low Price Guarantee

We will give you DOUBLE THE DIFFERENCE if you make a purchase at Hank’s Fine Furniture and find the identical item advertised by a competitor in our local market area for less money in a 30 day time period from the date of purchase.

Notes: 

  • Subject to verification by the store manager. 
  • Does not apply to cash and carry promotional items. 
  • Must be advertised in local print or electronic media.
Hassle Free Shopping

When you make a purchase at Hank’s, we promise you professional, courteous, and well-trained sales associates. Our goal is to make your shopping experience pleasant, non-threatening, and hopefully, provide you with high-quality furniture that represents a great value.

Verified Value Pricing

Verified Value Pricing, or VVP, means we shop our competition constantly to make sure that no one has a lower price on any item. Our company buys in volume, which affords us a substantial difference in price when buying from vendors. This makes it possible for Hank’s to offer quality furniture at affordable prices.

Mattress Comfort Guarantee

We are proud to offer our customers who purchase premium bedding a comfort guarantee under the following conditions:

  • Customer must sleep on it for 30 days before exchanging to allow enough time for your body and the mattress to adjust to one another. After 30 days, please contact the store where you made the purchase to arrange exchange.
  • Must be exchanged within 120 days.
  • The bedding purchased was from our premium bedding line.
  • One of our treated, stain-resistant mattress pads was purchased at the time of the sale.
  • The mattress must be returned in its original condition.
  • Guarantee allows for a one-time re-selection of another premium mattress. If any price difference exists after re-selection, a store credit in the amount of the difference will be issued. No refunds will be issued.
  • Customer is responsible for transportation.
  • Only available if vendor comfort guarantee is not offered.

Mattress Warranty/Repair Form (PDF)

Please contact the Store Manager from the location you made your purchase if you would like to return your mattress.

Deposits on Merchandise

All non-financed sales require a 25% non-refundable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery and set-up fees and all applicable taxes.

Special Orders

All special orders require a 50% non-refundable deposit. We are pleased to be able to offer this service in order to meet your specific needs. Special orders are non-refundable.

Returns

Once the product has been received by the customer, there will be no returns or refunds. It is the customers responsibility to ensure that the product(s) purchased will fit into the desired room. Contact the Store Manager of the location from which you purchased with any questions.

Slight Damages or Imperfections

Detailing of furniture after delivery to your home is a common practice in the furniture industry. Our delivery personnel are trained to perform this service, which includes correcting minor imperfections on the delivered furniture, in your home and at our discretion.

Mattress Comfort Guarantee

We are proud to offer our customers who purchase premium bedding a comfort guarantee under the following conditions:

  • Customer must sleep on it for 30 days before exchanging to allow enough time for your body and the mattress to adjust to one another. After 30 days, please contact the store where you made the purchase to arrange exchange.
  • Must be exchanged within 120 days.
  • The bedding purchased was from our premium bedding line.
  • One of our treated, stain-resistant mattress pads was purchased at the time of the sale.
  • The mattress must be returned in its original condition.
  • Guarantee allows for a one-time re-selection of another premium mattress. If any price difference exists after re-selection, a store credit in the amount of the difference will be issued. No refunds will be issued.
  • Customer is responsible for transportation.
  • Only available if vendor comfort guarantee is not offered.

Mattress Warranty/Repair Form (PDF)

Please contact the Store Manager from the location you made your purchase if you would like to return your mattress.

Deposit to Hold

As a service to our customers, merchandise can be held for up to 90 days. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. Deposit to hold only applies to purchases made in one of our store locations, it is not available for online purchases. Merchandise not picked up within the 90 days will result in the forfeiture of all deposits to date. 

Exceptions:

  • All closeout and discounted stock can be held no longer than 30 days. Closeout and discounted stock not picked up within the 30 days will result in the forfeiture of all deposits to date.
  • All accessories must be paid for in full and taken the day of purchase unless the item is of substantial size and is being delivered with other merchandise.
Pick Up

All items should be inspected at the time of pickup and any damages noted. We reserve the right to inspect and to repair or exchange merchandise at our discretion. Any repairs will be done to “like new” condition.

Delivery Policy

Please Read Delivery Policy Completely

We will make every effort to deliver your furniture in a timely and professional manner.

  • Before delivery can be scheduled, the sales order must be paid in full.
  • All merchandise to be delivered must be available in our warehouse.
  • If more than one delivery is performed, there will be another delivery fee applied to your sales order.
  • Deliveries will occur between 9 am and 9 pm. Due to high volume, it is impossible to guarantee a specific time of delivery.
  • On the day of delivery, the driver will call you 30 minutes to one (1) hour prior to delivery. Someone must answer the phone and be available to receive the delivery. If no one is home to accept delivery, you will have to reschedule for the next delivery date and a second delivery fee will be applied.
  • Customer must have the space prepared to accept the delivery upon its arrival. Please be sure that there is a clear path from the point of entry into your home to the room where your new furniture will be placed. DUE TO LIABILITY ISSUES, WE CANNOT MOVE YOUR EXISTING FURNITURE, ANY ELECTRONICS, TVs OR COMPUTERS.
  • FLOORS - Carpet, tile, wood or laminate floors can be damaged or soiled. It is the customer's responsibility to lay down rugs, cardboard, blankets, etc. to protect their floors. HANK'S IS NOT RESPONSIBLE FOR DAMAGED FLOORS.
  • All items, including merchandise that is NOT set up by our delivery crew, should be inspected at time of delivery and ANY DAMAGES MUST BE NOTED ON THE SALES ORDER AT TIME OF DELIVERY.
  • A 48 hour cancellation notice MUST be given or the delivery fee is FORFEITED.
Privacy Policy

Collection of Personal Information

In general, you can visit our web pages without telling us who you are or revealing any personal information about yourself. We may track information such as the browser you use and the Internet domain address from which you visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

Use of Personal Information

We may use the personally identifiable information you voluntarily provide for internal purposes, such as analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Hank’s. Hank’s may also contact you via surveys to conduct research about your opinion of current services.

To serve you better, we may combine information you give us online and in our stores. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes. Only Hank's will use data collected on our Web site. Hank's will not disclose (sell, trade, rent) your name, residence address or e-mail address to any third parties without your permission, for any reason, at any time.

Updating Information and Opt-Out Feature

We want to communicate with you only if you want to hear from us. If you would prefer not to receive e-mail marketing communications from us, click here to opt-out of future correspondence.

If you have already registered with our Web site and would like to update your email address, please send an email to webmaster@hanksfurniture.com and include your full name, old email address, and new email address.

Children and Parents

Hank’s does not collect or maintain information from children, and no part of our website is structured to attract persons under the age of 13.

Changes to Site and Consent

Efforts to bring new services, ideas, and partners to benefit our customers may make it necessary to amend our Privacy Policy. If this occurs, we will post the new policy on our Web site. Once posted the new policy will go into effect immediately, replacing the previous policy. Your use of this site after a change in the Privacy Policy indicates your acceptance of the change.

Contact information

To help us improve our Privacy Policy and practice we need your feedback. Please contact us at webmaster@hanksfurniture.com with any comments or questions.

Hank's 1-Year Free Parts & Labor Warranty

Hank's offers a 1-YEAR warranty from date of purchase against manufacturer's defects with free parts and labor. Qualified defects will be repaired or replaced at the company's option, at no cost to the customer. Customer is responsible for transportation to and from service location. If you have questions, please contact the Store Manager from the location you made your purchase.

Limited Lifetime Frame Warranty

Hank's offers a Limited Lifetime Warranty on the inner frame construction used in sofas, loveseats, chairs, ottomans, sectionals, and sleepers. "Lifetime" is defined by the life of the original cover. Recovering the frame voids all warranties. After one year from the date of purchase, the customer will be responsible for labor and transportation to and from service locations.

If you are needing repairs to your furniture, please download one of the below forms and then contact the Store Manager from the location you made your purchase.

Warranty Exclusions

All Hank's warranties carry the following exclusions: 

  • The warranties do not cover damage as a result of misuse, abuse, accident, commercial use, institutional use, or shipping damage due to customer shipping or moving furniture after original delivery. 
  • Hank's warranties extend only to the original purchaser. 
  • Any item purchased "as is" including closeouts, floor models and discontinued special purchases are excluded from warranty coverage. 
  • Warranties do not apply to accessories. 

If you have questions, please contact the Store Manager from the location you made your purchase.

Additional Protection Plans

For more information about the different Protection Plans offered, click here.

FAQs
Is there a Hank’s Furniture in my area?

Please visit our Showroom Locations page to find a store near you. We look forward to seeing you.

How does bedMATCH measure my body?

The sensors in the bedMATCH test beds take 18 statistical measurements and makes over 1,000 calculations to determine your recommended level of postural support.

What is postural support and why is it important?

It's the sustained support needed to keep the body in a relaxed, neutral position while sleeping. Settling into an unnatural position on a mattress that doesn't deliver proper support can cause discomfort, morning aches and pains, and can contribute to larger health issues over time.

How do I know what my postural support recommendation is?

Your results will appear on the bedMATCH computer screen, and you will receive a color-coded personalized printout. This printout will show yours as well as your partner's individual recommendation, along with a blended recommendation.

What information must I provide?

General information, such as your first name, gender, age, whether you have a sleep partner, your preferred sleeping position, side of the bed you sleep on, your height and weight, if you suffer from any pain when sleeping or waking, and the location of such pain.

Does my sleeping partner need to be with me to determine the best mattress for us?

It isn't necessary but it is recommended so they, too, can experience the diagnostic process and the recommended results.

What is a blended recommendation?

You can get a blended recommendation when two sleep partners have different postural support needs. Blended recommendations identify the ideal support level and matching mattresses that best meet both sleepers' need.

Is there a cost associated with using the bedMATCH system?

None at all.

Do all of Hank's locations have a bedMATCH system?

Yes! You will find a bedMATCH system in every one of our locations.

Does the color of the merchandise shown online differ from what it looks like in person?

Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have any questions about a particular color of an item, you may contact our Hank’s Web Sales Staff at 501-487-6241 or via email websales@hanksfurniture.com and we will do our best to assist you.

What if I receive an error during checkout?

Because settings on individuals’ browsers vary, along with a host of other conditions affecting online transactions, you may receive an error during our checkout process. We apologize for any inconvenience this may cause. Please call our Hank’s Web Sales Staff at 1-501-487-6241 or email us at websales@hanksfurniture.com.

Why didn't I receive an order confirmation e-mail?

If you did not receive the order confirmation email within a few minutes of your purchase, please check your junk or spam folder just in case the information was delivered there instead of to your inbox. If your confirmation did not arrive to either place, please call or email our Hank’s Web Sales Staff at 1-501-487-6241 or info@hanksfurniture.com.

Is there a charge for store pick up?

There is no additional charge for store pickup.

How will I know my store pickup is ready?

You will receive an email after your order is placed to let you know if the merchandise you selected is in stock. Please allow up to ten (10) business days for in stock merchandise to reach the designated pickup store location. Please be sure to wait for the “Ready for Pickup” email before going to the store. If your item(s) are not in stock, a member of our web sales staff will let you know when we expect your merchandise to be in stock.

What information will I need to present when picking up my order in the store?

Please bring your “Ready for Pickup” email along with a photo ID.

Can I change or cancel my order once it has been submitted?

For any changes to your order after it has been subimtted, please contact Hank’s Web Sales Staff by phone at 501-487-6241 or by email at websales@hanksfurniture.com.

How do I send items to multiple addresses?

If you are ordering multiple items and wish for them to be delivered or shipped to different addresses, you will need to do separate orders with the correct delivery/shipping address for each order.

What is the difference between drop off and white glove delivery?

Drop Off Delivery:  Delivery staff will place your item(s) inside your door step or garage. No unboxing or assembly. White Glove Delivery:  Delivery staff will put your item(s) in any room in your home. Assembly and setup included, and removal of all packaging. 

Do you offer financing?

Hank’s Furniture offers several quick and easy financing options that are sure to fit your budget. Visit the Financing Options section of our website to see our current extended financing promotion and to apply for credit.

What forms of payment does Hank's accept?

Hank’s Furniture accepts:

IN STORE & ONLINE:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • Affirm

IN STORE ONLY:

  • Apple Pay
  • Google Pay
  • Cash
  • Personal Check

We also offer several quick and easy financing options that are sure to fit your budget. Approved applicants can purchase immediately from any of our showrooms! Our application process is quick, safe and simple. Get a response in just minutes.

Do you have layaway?

Hank's does not have a layaway plan. We do, however, offer a deposit to hold plan for purchases made in one of our store locations, it is not available for online purchases. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

How do I find information on my credit account?

You will need to contact the company that you have your account with. Hank's keeps no records of credit balances or payments. The credit company information can be found on your credit account monthly statement.

How much deposit is required for regular merchandise or if I special order?

Deposits on regular merchandise: All non-financed sales require a 25% non-refundable, non-transferable deposit. All financed sales require a non-refundable, non-transferable deposit equal to delivery/setup fees and taxes.

Special Orders: All special orders require a 50% non-refundable, non-transferable deposit. Hanks Furniture is pleased to be able to order this item to meet your specific needs. Special orders are non-refundable.

Does my furniture have a warranty?

All of our furniture has at least a one-year from the date of purchase warranty. Please see our Warranty Information for further details.

Does the color of the merchandise shown online differ from what it looks like in person?

Because settings on individual monitors vary, it is often hard for us to show the exact color(s) of each item. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors. If you have any questions about a particular color of an item, you may contact our Hank’s Web Sales Staff at 501-487-6241 or via email websales@hanksfurniture.com and we will do our best to assist you.

Who do I talk to about a purchase, products and pricing, or furniture repairs?

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Who do I talk to about a purchase, products and pricing, or furniture repairs?

Please see our Return Policy and/or Verified Value Pricing Guarantee. Still have questions? Please contact your local Hank's team. Find their contact information here.

Are the Prices shown online different in the store?

The pricing for the options we show online is the same in our stores; however, the stores may have some different package options.

I missed a sale last weekend. How can I make sure I don't miss out on any specials in the future?

We do have a priority pricing app available that will alert you as our future specials become available. Download our  Priority Pricing App or sign up for our e-blasts located at the bottom of our website.

What is store pick-up?

Store Pickup allows you to make purchases online and pick up your order at a Hank’s Furniture store of your choice.

What items are available for store pick up?

Any items we show online are available for store pickup.

What if I need a purchase repaired?

If you are needing repairs to your furniture, please download the appropriate PDF form from our Warranties page and contact the store manager from the location you made your purchase. 

Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

Do you have layaway?

Hank's does not have a layaway plan. We do, however, offer a deposit to hold plan for purchases made in one of our store locations, it is not available for online purchases. A 25% deposit is required to hold the merchandise with the balance due in full within 90 days. As a service to our customers, we can only hold the merchandise for 90 days. Merchandise not picked up within the 90 days will result in forfeiture of all deposits to date. All closeout/discontinued stock can be held no more than 30 days. Closeout/discontinued stock not picked up within the 30 days will result in forfeiture of all deposits to date.

Do you sell gift certificates?

Yes! We have Hank’s gift certificates available to purchase in any denomination at any of our showrooms.

How can I obtain a copy of my sales ticket?

All sales purchase information should be given to the customer at the time of purchase. We suggest that you keep all of this information in the event that you may have to file an extended warranty claim, which will require a copy of your sales ticket in order to complete the claim. If you have lost or misplaced your sales ticket, you can contact your salesperson at the showroom location your purchase was made.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

Where can I find the dimensions of a piece of furniture?

Product dimensions are included on the website. We make every effort to make sure the dimensions are correct, but, please verify all measurements before purchasing. If no dimensions are given, please contact your nearest Hank's showroom.

Who do I call if I have a problem with my furniture?

Please contact the showroom in which you made the purchase. They will be happy to help you with any problem you might have after your purchase.

Can the delivery team take away my existing furniture?

Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture. 

How should I prepare for delivery day?

In preparation for your delivery, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Also, please remove pictures, accessories, etc. from the walls to prevent damage. Please secure your pets as furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Our commitment is to provide you with outstanding customer service, as safely and efficiently as possible.

Is there a charge for store pick up?

There is no additional charge for store pickup.

Where do you deliver to?

Currently we only deliver to areas surrounding any of our 16 store locations. https://hanksfurniture.com/locations. Rugs can be shipped directly via FedEx or UPS to any of the 48 contiguous states.

Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

Hank's Fine Furniture
Customer Reviews

Read about what our fine customers say about their experience and products.

Very happy!

Extremely easy and we are very happy with our purchase. Frank and Robert were most helpful and very kind to follow up after delivery.

— Sharon Wilkins, Searcy, AR

Smooth Delivery!

Overall great experience! When arriving we were greeted by Arthur. He didn’t follow us around the store and did not give off the salesman vib. The pricing wasn’t inflated like other stores around and Arthur worked to get us discounts where he could. What I liked most was he would actually go and look up things when we had questions instead of just guessing or saying no. Delivery went smooth. Couch quality has been nice.

— Joe Shiver, Mobile, AL

Read More Customer Reviews