Lexington Ottoman
Please Read Delivery Policy Completely
We will make every effort to deliver your furniture in a timely and professional manner.
- Before delivery can be scheduled, the sales order must be paid in full.
- All merchandise to be delivered must be available in our warehouse.
- If more than one delivery is performed, there will be another delivery fee applied to your sales order.
- Deliveries will occur between 9 am and 9 pm. Due to high volume, it is impossible to guarantee a specific time of delivery.
- On the day of delivery, the driver will call you 30 minutes to one (1) hour prior to delivery. Someone must answer the phone and be available to receive the delivery. If no one is home to accept delivery, you will have to reschedule for the next delivery date and a second delivery fee will be applied.
- Customer must have the space prepared to accept the delivery upon its arrival. Please be sure that there is a clear path from the point of entry into your home to the room where your new furniture will be placed. DUE TO LIABILITY ISSUES, WE CANNOT MOVE YOUR EXISTING FURNITURE, ANY ELECTRONICS, TVs OR COMPUTERS.
- FLOORS - Carpet, tile, wood or laminate floors can be damaged or soiled. It is the customer's responsibility to lay down rugs, cardboard, blankets, etc. to protect their floors. HANK'S IS NOT RESPONSIBLE FOR DAMAGED FLOORS.
- All items, including merchandise that is NOT set up by our delivery crew, should be inspected at time of delivery and ANY DAMAGES MUST BE NOTED ON THE SALES ORDER AT TIME OF DELIVERY.
- A 48 hour cancellation notice MUST be given or the delivery fee is FORFEITED.
Read about what our fine customers say about their experience and products.
Read More Customer ReviewsNick was phenomenal, professional, patient and gave the upmost hospitality service! I've never encountered hospitality on the level he gave! The store was very clean and had a great variety of furniture to choose from. Nick is a great asset to your company. I would definitely recommend Hanks Furniture to anyone who needs furniture. I encountered other staff members who were also friendly and professional. The two gentlemen who delivered my furniture were very professional and hospitable. Excellent customer service all around at Hanks furniture!
— Lisa Crawford, Spanish Fort, AL
We had the privilege of working with Marcus last month. He was very accommodating, super patient and not pushy. We were so impressed we ended up ordering a new living room ensemble. He is a problem solver and has wonderful manners. I highly recommend this young man. I hope this company knows what a gem they have.
— Travis, Mountain Home, AR
