Do you deliver?

We will be happy to deliver your merchandise to you. Please check with your sales associate for the cost of delivery and setup. All items should be inspected when delivered. Any damages must be noted upon the delivery invoice. We reserve the right to inspect the damages and to repair or exchange the merchandise. This will be determined at our discretion, and of course will be done to like-new condition.

When will my furniture be coming in?

Please contact your salesperson at the showroom location where you purchased your furniture. They are happy to help answer any questions you have.

How should I prepare for delivery day?

In preparation for your delivery, measure the area you plan to place your new furniture in, as well as the furniture you have selected to purchase, before placing your order. Also measure any doorways (height and width) through which the furniture must pass to get to its final position in your home. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear the stairway or elevator? Can the piece be maneuvered around any right angles? Also, please remove pictures, accessories, etc. from the walls to prevent damage. Please secure your pets as furniture pieces can be large and heavy and we do not want anything to happen by accident. The delivery team will place the furniture in your room of choice. Our delivery teams are not permitted to move your existing furniture, electronics, or other household belongings and cannot set up lamps, hang pictures or mirrors on walls, or make electrical connections for entertainment units. Our commitment is to provide you with outstanding customer service, as safely and efficiently as possible.

Can the delivery team take away my existing furniture?

Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture.

Is there a charge for store pick up?

There is no additional charge for store pickup.

Where do you deliver to?

Currently we only deliver to areas surrounding any of our 1816 store locations. https://hanksfurniture.com/allshops. Rugs can be shipped directly via FedEx or UPS to any of the 48 contiguous states.