Conditions of Use

SPECIAL ORDERS
• Special-order merchandise is ordered specifically for the customer.
• Once placed with the manufacturer, special orders cannot be cancelled for
any reason.
• Special orders are non-refundable and payment obligations remain in
effect.

MATTRESSES
• A one-time comfort exchange is available on premium mattresses priced
$999 and above. Customer must have purchased one of our treated, stain
resistant mattress pads at the time of sale.
• Mattress must be slept on for a minimum of 30 nights prior to requesting
exchange.
• Exchange must be completed within 120 days of the replacement product
becoming available.
• Hank’s Fine Furniture does not cover price differences. If any price
difference exists after re-selection, a store credit in the amount of the
difference will be issued. No refunds will be issued.
• Customer is responsible for transportation.
• Mattress must be free of stains, damage, odors, or unsanitary conditions
to qualify.
• Custom-order and special-order mattresses do not qualify for the comfort
exchange.

RETURNS
• All sales are final once merchandise has been delivered or picked up.
• No returns or refunds after delivery or customer pick-up.
• Customer is responsible for confirming product dimensions and fit prior to
purchase.

DELIVERY
• Delivery dates are scheduled by day only. Specific delivery times are not
guaranteed.
• Delivery team will contact customer approximately 30–45 minutes prior to
arrival.
• An adult (18+) must be present to accept and sign for delivery.
• Delivery area must be clear and accessible at time of delivery. Delivery
crew will not move existing furniture, appliances, electronics, or
wall-mounted items (including televisions).
• Merchandise must be inspected at time of delivery.
• Any cosmetic damage or concerns must be noted on the delivery
paperwork on the day of delivery.
• Claims reported after the delivery date may be denied.
• Hank’s Fine Furniture is not responsible for damage to walls, floors, or
personal property unless caused by gross negligence.
• Cancellation or rescheduling of delivery less than four (4) days prior to the
scheduled date will result in an additional delivery fee.
• If delivery cannot be completed due to customer absence or refusal, an
additional delivery fee will apply.

CUSTOMER PICK-UP
• All merchandise must be inspected prior to leaving the store or warehouse.
• Customer assumes responsibility once merchandise is signed for and
removed.
• Damage reported after merchandise leaves our location may be denied.

SERVICE & WARRANTY (Slight Damages or Imperfections)
Detailing of furniture after delivery to your home is a common practice in the furniture
industry.
• Manufacturer warranty coverage is limited to one (1) year unless
otherwise stated by the manufacturer.
• Extended warranty coverage, if purchased, is governed by the separate
warranty agreement provided at time of sale.
• Payment obligations remain in effect during any service or repair process.
• Service does not qualify merchandise for cancellation, return, or refund.
• Customer must provide photos and requested information to initiate a
service claim.
• Customer cooperation with troubleshooting procedures is required prior to
scheduling service.
• House call fees may apply if the reported issue is not determined to be a
manufacturing defect.
• Repairs may involve parts replacement. Availability of replacement parts
may require reasonable processing time.
• Variations in color, grain, texture, stitching, alignment, leather wrinkling,
fabric characteristics, and comfort are normal and not considered defects.
• Damage caused by misuse, neglect, pets, improper cleaning, or accidental
damage is not covered under manufacturer warranty.